Refund policy
Last updated: May 1, 2026
We want you to feel good about ordering from Northern Raptor. Many of our products are made to order or produced specifically for each purchase. Because of that, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or changes of mind.
Please review product details and sizing information carefully before ordering.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or not what you ordered, contact us within 30 days of delivery at support@northernraptor.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
If your claim is approved, we may offer one of the following, depending on the situation:
- A replacement
- Store credit
- A refund to your original payment method
Cancellations and order changes
If you need to cancel or change an order, email support@northernraptor.com as soon as possible after placing it.
We can only consider cancellation or change requests before production or fulfillment has started. Once production, packing, or fulfillment has begun, we cannot guarantee that changes or cancellations can be made.
Submitting a request does not guarantee that the request can be honored.
Non-returnable situations
We do not accept returns, exchanges, or refunds for:
- Incorrect size selected at checkout
- Change of mind or buyer’s remorse
- Items that have been worn, washed, altered, or damaged after delivery
- Normal wear and tear
Refund timing
If a refund is approved, it will be issued to the original payment method. Banks, card issuers, and payment providers may take additional time to post the refund after it is processed.
Delivered packages
If tracking shows a package as delivered but you cannot locate it, please:
- Check the delivery address on the order
- Check with household members or neighbors
- Contact the carrier first
If you still need help, contact us and we will review the issue with you. We are not responsible for packages marked delivered by the carrier, but we may try to assist in filing a claim or reviewing the shipment.
Chargebacks and abuse
If a refund request, replacement request, or claim is false, abusive, or unsupported by the available order and shipment evidence, we reserve the right to deny the request.